Unlimited IT Support

We offer completely unlimited support with no hidden costs or extras. No problem too big or small, we pride ourselves on really helping companies get the best from their IT systems. Our Sheffield IT Helpdesk is open from 8am to 6pm Monday to Friday with 90% of our calls answered within one minute.   

24/7 Monitoring

We will always be monitoring your systems to ensure they are protected and up to date. Our cyber security software allows us to detect a threat at the earliest stage with the threat often being dealt with before any users detect it. We want to keep any disruptions to your business to an absolute minimum. 

SLAs

We are always happy to have agreed response times in SLAs, and believe our IT helpdesk will always outperform the agreed times. We understand that you want to quickly resolve any issues, so we have built our IT support with that in mind.  

Refined IT strategy

We will audit your current IT system in order to assess your current situation. This will include analysis of any cyber security risks, current system weaknesses and an action plan for getting the most from your IT. We want to make your business as productive and profitable as possible through our IT support.  

Disaster Recovery

In the most challenging of times we understand the panic and dread that comes with data loss. Luckily we've got you covered with over 20 years' experience in data recovery. Our quick and critical recovery plan will have your business and its data back up and running without delay.  

Virtual IT Director

We are your IT Director. We will set out a clear, concise and achievable IT strategy for your business. This can be tailored to meet your business needs, whether it be growing your business, reducing costs or increasing efficiency, we have the expertise to deliver this through  our IT support.  

Included as standard with our Managed IT Services

IT support Sheffield

Driven by quality 

An established local business in Sheffield, we understand the needs of other businesses in the area. If you're a Sheffield business in need of IT Support, whether your current contract is coming to an end or you're a new and growing business we're confident we can help. For premium, personable and secure IT support in Sheffield contact us today.  

Cyber Essentials

At Tenacity we know how important it is for your staff to be answered by a real person, who can help them as soon as possible. 90 percent of inbound calls are answered within 3 minutes, and over 75 percent of all issues (tickets) are completely resolved within 4 hours. 

Cyber Essentials

At Tenacity we know how important it is for your staff to be answered by a real person, who can help them as soon as possible. 90 percent of inbound calls are answered within 3 minutes, and over 75 percent of all issues (tickets) are completely resolved within 4 hours. 

free IT consultation

We're confident you'll love our services, so have a 3 month free trial on us.

Frequently asked questions

You have offices in Sheffield and Derbyshire?


Our main base is our Sheffield office and we are lucky enough to have a second office in Hathersage, Derbyshire. Our Sheffield office is strategically placed for us to offer fast response and onsite IT support to Sheffield businesses.




How many IT support staff do you have?


Our IT helpdesk in Sheffield has 10 full time engineers. This means that there is always someone to answer your call, and wherever you are in Sheffield or the UK one of our engineers won't be far away should an onsite visit be necessary.




What services do you provide?


We like to offer ourselves as a complete package for our customers. We offer IT support, Internet and connectivity, VOIP phone systems, cyber security and installs. We are also able to be an outsourced helpdesk, a popular option for larger corporate clients. Click here for our full services.




Can you really help my business to grow?


We believe that the importance of IT is often overlooked in businesses. A proper IT strategy will increase productivity, reduce costs and increase customer satisfaction. We see the bigger picture of IT support.





IT support Sheffield

Our Tinsley office

Tenacity IT Ltd

Unit 1 Shepcote Business Park

Europa Dr

Sheffield

S9 1XT

Contact us today

0114 303 7000

Tenacity's main office is based in Sheffield with our second office in Hathersage, Derybshire also. This means we are strategically placed for rapid and reliable IT Support in Sheffield and the Yorkshire region. Operating throughout the UK with our Sheffield base also means we are able to offer more competitively priced IT Support to businesses in London, Manchester and Birmingham.  

 

The majority of our support is carried out remotely in our Sheffield office, but with a team of 10 engineers we are never too far when fast on site support is needed.  

"Tenacity IT’s technical ability, professionalism and speed of response has always been excellent and we remain a very happy client!"

Graham Royle

Chairman & CEO of GRI Group Ltd

"The service and support has been excellent down the years whether it be daily support or project work to improve the system. We trust Tenacity – you can too."

Alan Matchett

IPSL Managing Director and Owner

Free IT consultation

We're confident you'll love our services, so have a 3 month free trial on us.

With us, you're in safe hands

1

Secure

24/7 security to protect your data using first class firewalls, VPN and cloud backups. Full encryption and dedicated support.

2

Reliable

With over 250,000 tickets solved, with us you will always have someone on hand to help. 90% of our calls are answered within 1 minute.

3

Made to scale

You need your IT to grow with your business. We are experts in helping you find IT solutions that will help your business grow.

Cyber Essentials

Tenacity are excited to announce that we will soon be able to offer Cyber Essentials training and certification to customers. The Cyber Essentials certification shows your customers that you take Cyber Security seriously and are compliant. Sound like something you need?

Cyber Essentials

Tenacity are excited to announce that we will soon be able to offer Cyber Essentials training and certification to customers. The Cyber Essentials certification shows your customers that you take Cyber Security seriously and are compliant. Sound like something you need?

free IT consultation

We're confident you'll love our services, so have a 3 month free trial on us.

Free IT consultation

We're confident you'll love our services, so have a 3 month free trial on us.