Unlimited IT Support

No hidden fees, completely unlimited support. Our it helpdesk team are always on hand to provide support to our customers regardless of how major or minor the problem is. We provide rapid and responsive support.

24/7 Monitoring

With our security software we are able to detect any threats at the earliest possible stage, which allows our team to eliminate the threat before causing any disturbance to your business operations. We are also able to provide protection against out of hours attacks that could cause major disruptions.

SLA's

Tenacity is all about consistently providing a great customer service and ultimately finding solutions to your IT problems. SLA's are a great for peace of mind, and we're always more than happy to agree to them. 90% of our calls are answered within 1 minute.

Refined IT strategy

We carry out a full IT audit as standard when onboarding new customers. With the data from this we put together a detailed corporate IT strategy that will have your business aims at heart. Whether it be increased data security, increased efficiency or maximising profits we are able to provide an achievable action plan tailored to your business.

Broadband & Connectivity

Having dealt with slow broadband ourselves, we have a great understanding of getting the very best connection even in the most remote locations. We are able to offer fully managed broadband service for all types of connections including FTTP and 5G, as well as firewalls and VPN services.

Virtual IT Director

We understand that small to medium businesses often do not have the budget or necessity for an IT Director. Our Virtual IT Director service fills this gap as and when your business needs it, offering an on demand IT consultant service, and its included as standard!

Included as standard with our Managed IT Services

IT support Derbyshire

Driven by quality 

Tenacity is proud to have an office based in Hathersage that allows us to provide IT Support in Derbyshire. Our strategic location allows us to offer fast and effective on site support for businesses if required. We also understand the challenges business face in the area whether it be slow broadband speeds, phone connection issues or slow support times, as we ourselves have had to deal with these issues and have built our services around eliminating these problems.

Cyber Essentials

At Tenacity we know how important it is for your staff to be answered by a real person, who can help them as soon as possible. 90 percent of inbound calls are answered within 3 minutes, and over 75 percent of all issues (tickets) are completely resolved within 4 hours. 

Cyber Essentials

At Tenacity we know how important it is for your staff to be answered by a real person, who can help them as soon as possible. 90 percent of inbound calls are answered within 3 minutes, and over 75 percent of all issues (tickets) are completely resolved within 4 hours. 

free IT consultation

We're confident you'll love our services, so have a 3 month free trial on us.

Frequently asked questions

Where in Derbyshire is your office?


Our office is based in Hathersage, with an engineer always available should an onsite visit be required. We also have another office for our IT Helpdesk in Sheffield.




Why should we choose Tenacity?


We have worked in IT Support services for over 20 years and have built a loyal customer base through our exceptional customer service and knowledgeable support. We believe we will help your business to grow through our IT support.




What services do you provide?


We like to offer ourselves as a complete package for our customers. We offer IT support, Internet and connectivity, VOIP phone systems, cyber security and installs. We are also able to be an outsourced helpdesk, a popular option for larger corporate clients. Click here for our full services.




What's the onboarding process?


We want to make the process of moving to us for your IT support as smooth and hassle free as possible. Once an audit has been completed, we will make any recommendations needed for your network to be secure and compliant. Once this has been completed we will be able to monitor and support your business remotely.





IT support Hathersage

Our Hathersage office

The Barn 3

Main Rd

Hathersage

Hope Valley

S32 1BB

Contact us today

0114 303 7000

Our office based in Hathersage, Derbyshire is well placed to provide onsite support for customers wherever they are in the region. Whilst the majority of our IT support can be carried out remotely, we find that our close proximity to our customers gives them peace of mind should onsite support be required.

"Tenacity IT’s technical ability, professionalism and speed of response has always been excellent and we remain a very happy client!"

Graham Royle

Chairman & CEO of GRI Group Ltd

"The service and support has been excellent down the years whether it be daily support or project work to improve the system. We trust Tenacity – you can too."

Alan Matchett

IPSL Managing Director and Owner

Free IT consultation

We're confident you'll love our services, so have a 3 month free trial on us.

With us, you're in safe hands

1

Secure

24/7 security to protect your data using first class firewalls, VPN and cloud backups. Full encryption and dedicated support.

2

Reliable

With over 250,000 tickets solved, with us you will always have someone on hand to help. 90% of our calls are answered within 1 minute.

3

Made to scale

You need your IT to grow with your business. We are experts in helping you find IT solutions that will help your business grow.

Cyber Essentials

Tenacity are excited to announce that we will soon be able to offer Cyber Essentials training and certification to customers. The Cyber Essentials certification shows your customers that you take Cyber Security seriously and are compliant. Sound like something you need?

Cyber Essentials

Tenacity are excited to announce that we will soon be able to offer Cyber Essentials training and certification to customers. The Cyber Essentials certification shows your customers that you take Cyber Security seriously and are compliant. Sound like something you need?

free IT consultation

We're confident you'll love our services, so have a 3 month free trial on us.

Free IT consultation

We're confident you'll love our services, so have a 3 month free trial on us.