Unlimited IT Support
We offer completely unlimited support with no hidden costs or extras. No problem too big or small, we pride ourselves on really helping companies get the best from their IT systems. Our London IT Helpdesk is open from 8am to 6pm Monday to Friday with 90% of our calls answered within one minute.
24/7 Monitoring
We will always be monitoring your systems to ensure they are protected and up to date. Our cyber security software allows us to detect a threat at the earliest stage with the threat often being dealt with before any users detect it. We want to keep any disruptions to your business to an absolute minimum.
SLAs
We are always happy to have agreed response times in SLAs, and believe our IT helpdesk will always outperform the agreed times. We understand that you want to quickly resolve any issues, so we have built our IT support with that in mind.
Refined IT strategy
We will audit your current IT system in order to assess your current situation. This will include analysis of any cyber security risks, current system weaknesses and an action plan for getting the most from your IT. We want to make your business as productive and profitable as possible through our IT support.
Disaster Recovery
In the most challenging of times we understand the panic and dread that comes with data loss. Luckily we've got you covered with over 20 years' experience in data recovery. Our quick and critical recovery plan will have your business and its data back up and running without delay.
Virtual IT Director
We are your IT Director. We will set out a clear, concise and achievable IT strategy for your business. This can be tailored to meet your business needs, whether it be growing your business, reducing costs or increasing efficiency, we have the expertise to deliver this through our IT support.
Included as standard with our Managed IT Services
An IT provider you can trust
As an established business in the UK, we understand the needs of a growing business. If you're a London business in need of IT Support, whether your current contract is coming to an end or you're a new and growing business we're confident we can help.
Cyber Essentials
At Tenacity we know how important it is for your staff to be answered by a real person, who can help them as soon as possible. 90 percent of inbound calls are answered within 3 minutes, and over 75 percent of all issues (tickets) are completely resolved within 4 hours.
Cyber Essentials
At Tenacity we know how important it is for your staff to be answered by a real person, who can help them as soon as possible. 90 percent of inbound calls are answered within 3 minutes, and over 75 percent of all issues (tickets) are completely resolved within 4 hours.
IT support London
Our Tinsley office
Tenacity IT Ltd
Unit 1 Shepcote Business Park
Europa Dr
Sheffield
S9 1XT
Tenacity's main office is based in Sheffield with our second office in Hathersage, Derybshire also. This means we are strategically placed for rapid and reliable IT Support in Sheffield and the rest of the UK. Operating throughout the UK with our Sheffield base also means we are able to offer more competitively priced IT Support to businesses in London, Manchester and Birmingham.
The majority of our support is carried out remotely in our Sheffield office, but with a team of 10 engineers we are never too far when fast on site support is needed.
"Tenacity IT’s technical ability, professionalism and speed of response has always been excellent and we remain a very happy client!"
Graham Royle
Chairman & CEO of GRI Group Ltd
"The service and support has been excellent down the years whether it be daily support or project work to improve the system. We trust Tenacity – you can too."
Alan Matchett
IPSL Managing Director and Owner
With us, you're in safe hands
Secure
24/7 security to protect your data using first class firewalls, VPN and cloud backups. Full encryption and dedicated support.
Reliable
With over 250,000 tickets solved, with us you will always have someone on hand to help. 90% of our calls are answered within 1 minute.
Made to scale
You need your IT to grow with your business. We are experts in helping you find IT solutions that will help your business grow.