Our call centre is based in Sheffield, UK. We handle calls from thousands of users and hundreds of sites across the UK and Ireland. We are open from 8 am to 6pm every day, with out of hours emergency cover during the evening and at weekends.
Rapid and effective
At Tenacity we know how important it is for your staff to be answered by a real person, who can help them as soon as possible. 90 percent of inbound calls are answered within 3 minutes, and over 75 percent of all issues (tickets) are completely resolved within 4 hours.
Whilst our staff want to answer as many calls as possible, and stats are important, the driving force is quality of service. We want to get to the bottom of problems so they are not only fixed, but they don't recur.