Support you can
You need your support to be there at all times and be as quick and efficient as possible. Here at Tenacity, we know how important it is to provide value and trust with hands on advice and support.
At Tenacity we know how important it is for your staff to be answered by a real person, who can help them as soon as possible. 90 percent of inbound calls are answered within 3 minutes, and over 75 percent of all issues (tickets) are completely resolved within 4 hours.
Unlimited IT Support
Completely unlimited IT Support. Our Sheffield IT Helpdesk is open 8am to 6pm Monday to Friday with 90% of our calls answered within 1 minute, with someone always happy to help whatever the issue.
Our round the clock monitoring allows us to detect any issues within your network and deal with them immediately, often before they've even started to cause noticeable impact, keeping disruptions to an absolute minimum.
Agreed response times and service levels ensure your business gets exactly what it needs, we aim for the agreed times to be a worst case scenario.
Over 20 years' experience in providing IT support to businesses. Consistently great feedback from customers.
Outsourcing IT support has a host of different benefits for businesses, with it now becoming more universal for businesses to outsource giving them faster, flexible and scalable support that grows with the company.
Remote working is now becoming more common place since the Covid-19 pandemic. With many businesses are now implementing a work from home policy, a new challenge of supporting the IT needs of remote workers has emerged and we are able to offer complete support solutions.
Our IT helpdesk are always on hand to help you and your customers. Whether it's dealing with internal network issues or outsourced support to a customer, our team of engineers consistently outperform SLA targets and have an average response time of less than 1 minute.