Elevate your customer service with AI.
Powerful AI
insights.
Our new AI phone system app designed to elevate customer service efficiency and support operations across businesses.
Transform client and customer communication with seamless Zoom phone system integration smart AI call insights - all in one powerful app.
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Identify new opportunities.
PhonePie.AI quickly transcribes conversations from calls and extracts relevant details.
Your PhonePie.AI system will be customised to your business needs, meaning your app will identify key details from each call, and the next steps needed.
Rapid and effective
At Tenacity we know how important it is for your staff to be answered by a real person, who can help them as soon as possible. 90 percent of inbound calls are answered within 3 minutes, and over 75 percent of all issues (tickets) are completely resolved within 4 hours.
Monitor call quality and staff performance.
PhonePie.AI uses powerful AI insights to monitor call handling tone and outcomes. Allowing you to quickly assess how calls are handled, where staff are excelling and where improvement is needed.
PhonePie.AI frees up resource in your customer service team, acting as a virtual team leader and quality checker.
Customised AI for your business.
PhonePie.AI is trained to identify Concepts and Tasks within the context of your business. Through a detailed consultation we'll ensure your system is customised to extract call themes and follow up tasks related to your business. We get PhonePie.AI to speak your language.
Quality matters most
Whilst our staff want to answer as many calls as possible, and stats are important, the driving force is quality of service. We want to get to the bottom of problems so they are not only fixed, but they don't recur.