Zoom Contact Center
Smarter Customer Conversations with Zoom Contact Center
Ready to transform your customer experience?
Switch to Zoom Contact Center and give your team the tools to work smarter, stay flexible, and delight every caller.
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Built in AI everywhere you need it.
Automatic call summaries, full transcripts, live sentiment analysis and Expert Assist help your team resolve queries faster. Let AI work behind the scenes to boost productivity and free your staff to focus on the customer.
Connect on every channel
Meet customers where they are - voice, video, WhatsApp, SMS, and social channels. Follow up calls with a quick text or move seamlessly from chat to voice or video when it matters most.
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100% Cloud-Based & Work-From-Anywhere
No on-site phone system, no complex hardware. Your agents can work from the office, home, or anywhere with a secure internet connection.
Lower Cost. Easy to Scale.
Transparent, agent-based pricing with no hidden extras. Add or remove agents as your business grows — scaling has never been simpler.
Seamless Integrations
Zoom Contact Centre connects with Microsoft 365, popular CRMs, and other business tools to keep your workflows smooth and your data connected.
Real-Time & Historical Insights
Live dashboards show queues, wait times, and call outcomes as they happen. Powerful reporting helps you spot trends, improve staffing, and measure performance over time.
Sophisticated Call Handling & Routing
Skills-based routing, VIP prioritisation, and an easy-to-use visual flow builder ensure every call reaches the right person - fast.
