Apr 29, 20212 min
Updated: May 10, 2021
Shaun Lewsley
Hello, I'm Shaun. I have worked at Dental IT and Tenacity for the last 3 years and have been the helpdesk manager for about half of that time.
I manage the helpdesk function of the business, planning who's doing what and going where.
Extra curricular - 'Sports day', or the Christmas meal 2018. If in the office, then inducting new employees and meeting some good people.
The fact that it's a small company, everybody who works here is just a phonecall or a Teams message away.
It has changed some of the queries we receive and has allowed some home working but otherwise it's about the same.
Some of the dental concepts and how our work affects what is happening at the practice. This especially applies to digital imaging and how different scanners/equipment work.
Sheffield is very functional, has lots of parts, servers and PC's to hand and is good for the engineering function. Hathersage is the opposite and is a good place to work quietly.
Nothing terribly exciting - I enjoy a walk, gaming, sampling good ale/whiskey/gin/brandy (etc).
Probably the bespoke software made by our developer, Andrew. It's made for us, so it does exactly what we need it to do.
We fix things daily by saying "hello". The reply tends to go like this "Hello, I have a problem with.....never mind, it's working now".
I'm not sure I can pinpoint one problem. Had a bit of a nightmare emptying a recycle bin once though!
A fairly tame one - It ended at about 1am, I was migrating an SQL server and application.
I held a world record for 2 days.
Want to learn more about Tenacity? Check our our about us page for more information.